Legal questions Indonesian players ask
Yes. Your account balance is your property. We hold it in segregated accounts and you can withdraw it any time subject to our withdrawal terms. We don't claim inactive funds or freeze balances without cause. Disputes over withdrawal delays are handled through our support team with full documentation.
Active account data stays on file for as long as your account is open, plus 7 years for tax and legal compliance. Closed accounts are anonymised after 2 years. You can request deletion at any time; we process requests within 30 days where local law permits.
Open your account settings, go to Account Security and select Close Account. We'll ask you to withdraw any balance or transfer it to another account. Once closed, your account can't be reactivated; all records become read-only after 2 years.
Yes. Go to your account Dashboard, find Data Export and select the date range you need. We prepare CSV files with your deposits, withdrawals, game history and personal details. Downloads are available immediately and you can request additional formats via support.
Your first deposit verification happens at signup using phone and email codes. Large withdrawals over set thresholds require photo ID or video call verification. We use a secure third-party verifier and never store ID photos on public servers; they're deleted after 90 days.
Account locks happen for security reasons — unusual login patterns, suspected fraud or policy breaches. Contact support immediately and we'll review the lock within 24 hours. If wrongful, we lift it; if valid, we explain why and outline steps to unlock it or recover funds.
Yes, we use cookies for session security, fraud detection and account preferences. You control cookie consent on first visit and can update it anytime in your browser settings or through Account Settings under Privacy. Essential security cookies can't be disabled but you can limit others.
