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Terms & Conditions That Protect You

When you open an account with mahjong123, you're entering an agreement that spells out how we handle your funds, your data, and your access to the lobby.

Account Creation & VerificationPayment Terms & Withdrawal RulesYour Rights & Our Responsibilities
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mahjong123 Terms & Conditions That Protect You
GET HELP ANYTIME

Contact Us About Your Account

If you have questions about the terms or your account, we're here to answer them. Our support team understands both the rules and the real situations that come up—lost credentials, payment issues, account closures. Reach out through any of these channels, and we'll walk you through what applies to your situation.

Team online

Live Chat

Open the chat window in the lobby during operating hours. We respond to account and terms questions within minutes. Available daily from 08:00 to 23:00 Jakarta time.

Email Support

Send a detailed message to [email protected] with your account email. We review and respond within 24 hours, including weekends. Attach screenshots if your question concerns a transaction or error.

In-Lobby Help

Look for the Help & Terms section under your account menu. You'll see FAQs, policy links, and a quick-contact form that goes directly to our support queue.

SECURITY & DATA HANDLING

How We Protect Your Information

Your account security and data privacy are built into our terms. We encrypt all deposits and withdrawals, verify your identity before sending funds, and keep your payment method details separate from the…

Encryption & Payment Security

All transactions—deposits via DANA, OVO, GoPay and QRIS, and withdrawals to your bank account—run through encrypted channels. We do not store your full payment credentials in our lobby database.

Identity Verification

Before we release funds, we verify your identity using the email and phone number on your account. If a withdrawal looks unusual, we may ask for additional confirmation before processing.

Data Retention & Access

We keep your account history and transaction records for two years after closure for regulatory reasons. You can request a full copy of your data anytime by emailing [email protected] with your account details.

Cookie & Session Policy

We use session cookies to keep you logged in and track your lobby activity. These expire after 24 hours of inactivity. You can clear cookies anytime; you'll just need to log back in.

Password & Account Changes

Change your password anytime in Settings. We recommend updating it every 90 days. If you forget your password, use the reset link on the login page; it expires after one hour.

Account Closure & Disputes

You can close your account by emailing support or clicking Deactivate in Settings. We keep your data for two years to resolve disputes. Request deletion of non-essential data anytime where local law permits.

Your Terms & Conditions Questions Answered

We've gathered the most common questions our customers ask about the terms, account rules, and how to manage your account with us.

Go to the login page and click Forgot Password. We'll send a reset link to your account email. Click the link to create a new password; it stays valid for one hour. If you don't receive the email, check your spam folder or contact [email protected]. Players in Denpasar and across Indonesia can reset and log back in within minutes.

Yes. Go to Account Settings and click Edit Email. You'll need to verify the new email address by clicking a link we send to it. Until you verify, we'll still use your old email for deposits and withdrawals. This step protects your account from unauthorized changes.

You can withdraw to any payment method linked to your account—DANA, OVO, GoPay or a bank transfer. We verify your identity before processing; most withdrawals clear within 24 hours. Large amounts may take longer pending fraud checks. Visit the Withdrawal page in the lobby to see current status.

No. You must have one account per person, and you cannot share login credentials with family or friends. Multiple accounts under the same email, phone or payment method are not allowed. If we detect this, we'll suspend both accounts pending verification. Each person must register separately.

We ask for your full name, email address, phone number and date of birth. We use this to verify your identity, process deposits and withdrawals, and comply with local regulations. We do not sell your data to third parties. You can request a copy of all information we hold anytime by contacting support.

Email [email protected] or click Deactivate Account in your Settings menu. If you have funds in your account, we'll process a withdrawal first. Once closed, you won't be able to log in. We keep your account data for two years for dispute resolution, but you can request deletion of non-essential information.

Where local law permits, you can access our full platform with live tables, slots and our sportsbook. Some features or payment options may depend on local law. If you have questions about what's available in your area, contact support and we'll clarify what applies to you.

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