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How we protect your account and payment information

When you open an account with mahjong123, your personal information and deposit details stay encrypted and secure.

End-to-end encryption on depositsDANA, OVO, GoPay and QRIS data isolatedAccount access logs visible to youDeletion requests processed in 30 days

Browse Lobby Read FAQ

What we collect and why

mahjong123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number and payment details when you register. During play, we track which games you open, your deposit and withdrawal history, and how long you stay logged in—so we can process payouts quickly, spot fraudulent activity, and show you relevant game

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recommendations. Your live table sessions are streamed but not recorded on our side; chat messages in rooms are logged for 90 days for moderation only. We never sell your data to third parties. Cookies on your device track your lobby preferences and keep you logged in
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across sessions; you can clear them anytime in your browser settings. Where local law permits, we share transaction data with payment processors (DANA, OVO, GoPay and QRIS partners) only to verify deposits and approvals. Your data is stored in secure data centres where backups happen daily.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Reach out about your privacy

Team online

Live Chat

Ask about your data, request corrections or file a complaint. Our privacy team responds within 2 hours, 08:00–23:00 daily. Choose the Privacy tab in the support menu.

Email Support

Send detailed requests to [email protected]. We log your email in our privacy tracker and reply with a reference number within one business day.

Account Settings

Review your stored data anytime. Open Settings → Privacy & Data to see your profile info, payment history and download a copy of everything we hold on you.

YOUR RIGHTS HERE

How we handle your privacy choices

Access Your Data

Log into Settings → Privacy & Data and download a full copy of every field we store on you—profile, transactions, login history, game play time—in one PDF. The export is ready in under 5 minutes.

Correct Mistakes

See outdated information in your profile or payment method? Edit name, email and phone directly in Settings → Account Details. For historical transaction data, contact our support team with the date and reference number.

Delete Your Account

Request account deletion via Settings → Close Account. We keep your core transaction records for 7 years (tax law requirement), but remove your profile, email and login history within 30 days. Game play data is anonymised after year one.

Opt Out of Marketing

Disable promo emails in Settings → Notifications. You'll still receive critical messages (login alerts, withdrawal confirmations, payment disputes). This change takes effect in 24 hours.

Cookie Choices

Our consent banner appears when you first visit. Functional cookies stay on (they keep you logged in and remember lobby settings). You can switch off analytics cookies; this stops us tracking which games you browse but doesn't affect gameplay.

Payment Data Retention

DANA, OVO, GoPay and QRIS transaction receipts stay visible in your Wallet → Payment History for 180 days. After that, we keep a reference summary for disputes and tax records but delete the full payment details.

Common questions about your data

No. When you deposit via DANA, OVO, GoPay or QRIS, you authenticate directly with that service—we never receive or store your app password or PIN. We only get a confirmation token that proves the payment cleared. Even our admin team cannot access your payment app credentials.

Your active profile (name, email, phone) stays in our system as long as your account is open. If you delete your account, we remove it within 30 days. Transaction records (for tax and dispute purposes, depending on local law) are kept for 7 years, but your personal details are removed before year one.

Only you and our payment compliance team. Live support staff cannot pull your payment history without your permission and a ticket reference. Players in Makassar, Denpasar and across Indonesia see the same privacy standard. Your transaction list is encrypted in transit and at rest.

We analyse your play patterns to spot fraud and prevent problem-play signals—if you hit withdrawal caps or fail verification, we flag it for review. We do not block you from games based on nationality, region or betting size. Game recommendations use your recent lobby clicks, not invasive profiling.

Yes. Go to Settings → Privacy & Data → Download My Data. You get a PDF with your profile, all transactions, login timestamps, game play summaries and cookie consent choices—ready in under 5 minutes. It includes every field we hold.

Your account and all data remain intact. We do not auto-delete inactive accounts. If you decide to close it, initiate account deletion via Settings → Close Account; inactive accounts follow the same 30-day removal process as active ones.

Chat messages in live rooms are logged for 90 days so our moderation team can enforce house rules and handle disputes. They are not shared outside mahjong123, and other players cannot access the chat history—only the live session while they are seated at the table.

How we protect your account and payment information

Reach out about your privacy

Live Chat

Email Support

Account Settings

How we handle your privacy choices

Access Your Data

Correct Mistakes

Delete Your Account

Opt Out of Marketing

Cookie Choices

Payment Data Retention

Common questions about your data

01 Can mahjong123 see my DANA, OVO, GoPay or QRIS login details?

02 How long do you keep my personal information?

03 Who can see my withdrawal and deposit history?

04 Do you use my data to profile me or block me from games?

05 Can I download everything mahjong123 has stored on me?

06 What happens to my data if I don't log in for 6 months?

07 Is my live table chat private?

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